Delivery & Payment

We ship our products either as a parcel via a parcel service, with a 1-man forwarding agency to the first front door or with a 2-man transport agency to the point of use. You can find information about the shipping method and the delivery date for a certain product on the respective product page.

package shipments

We deliver with a well-known parcel service. If you are not at home when the parcel is delivered, you will receive a notification card for the pick-up near you or the parcel will be delivered to a neighbour. You will find a tracking link in our shipping confirmation.

1-man forwarding agency up to the first front door

The forwarding agent makes an appointment with you before delivery by telephone or email. You will then be offered an appointment with a time window of approx. 4 hours. The goods are unloaded in front of the first front door.

2-man forwarding agency to the point of use

The forwarding agent makes an appointment with you before delivery by telephone or email. You will then be offered an appointment with a time window of 2-4 hours. It is also possible that the driver will call you one hour before your arrival. The goods will be carried to the desired place of use.

Most ekomia furniture is supplied for assembly with detailed assembly instructions. Our furniture assemblers can set up the entire delivery at your location for 100€. You can add this service to the order process.

Please check the parcels on receipt for possible transport damage. If you find any transport damage, please report it immediately to our shipping agent so that it can be noted on the delivery note.

Purchase orders with different delivery types

We try to dispatch deliveries with different delivery times together, then the later delivery date applies.

Mattresses are shipped directly from the mattress production. Please contact us if you want us to ship bed and mattress together. This is not a problem, but the delivery time will be longer.

delivery areas & SHipping cost

Shopping Cart πŸ‡©πŸ‡ͺ πŸ‡¦πŸ‡Ή πŸ‡ͺπŸ‡Ί πŸ‡¨πŸ‡­
to 149 € 6 € 15 € 15 € 20 € (net)
from 150 € 20 € 40 € 40 € 40 € (net)
from 300 € 30 € 60 € 80 € 200 € (net)
from 500 € 40 € 80 € 100 € 200 € (net)

πŸ‡©πŸ‡ͺ For delivery to German islands please inquire.

πŸ‡ͺπŸ‡Ί Forwarding deliveries to the EU (except Germany / Austria) are always delivered to the first door.

πŸ‡¨πŸ‡­ Forwarding deliveries to Switzerland are always delivered to the first door.

On request we send offers without 19% German VAT. With the import however 8% Swiss VAT become due. Customs is not due.

If you have orders delivered to Germany and then transferred to Switzerland yourself, we can send you an export certificate. If you then send us back the export certificate stamped by customs, we can refund the German VAT.

Payment

You can pay by credit card (Mastercard, Visa, Amex), Paypal, Klarna / Sofort or bank transfer (prepayment).

When ordering with prepayment you get an email with the details for the transfer. We can only initiate the delivery once the amount has been credited to our account. Transfer the total amount after receipt of the order confirmation to the following account:

ekomia GmbH
DE56 4306 0967 1155 0147 00
GENO DE M1 GLS
GLS Gemeinschaftsbank eG
Betreff: invoice number

Environment

We keep our transport routes as short as possible and compensate for the CO2 emissions caused by parcel and freight forwarding. Here you can learn more about it.